Return & Refund Policy

This Return & Refund Policy applies to all products purchased through mymoonworld.com. By completing a purchase, you acknowledge and agree to the return and refund terms described below.

1. GENERAL RETURN RULES

We want our customers to have a satisfactory shopping experience. Eligible products may be returned or refunded in accordance with the conditions outlined in this policy and applicable law.

Products that have been used, washed, damaged, altered, or otherwise handled improperly may not be eligible for return or refund, except where required by applicable law.

We generally do not accept returns based solely on personal preference, including dissatisfaction with color, style, design, pattern, size, capacity, or other subjective preferences, unless otherwise required by applicable law.

2. ELIGIBLE RETURN & REFUND SITUATIONS

We may accept return or refund requests under the following circumstances:

• The product arrives damaged during transportation.

• The wrong product was received.

• The product is materially different from the product ordered.

• The product has a manufacturing defect that affects normal use.

• The order contains missing items.

If you receive a product that appears damaged, defective, incorrect, or incomplete, please contact our customer service team as soon as possible.

3. REQUIRED PROOF

To help us review and resolve your request efficiently, we may ask you to provide supporting evidence within 48 hours of receiving your order, including:

• Clear photographs of the package and shipping label.

• Clear photographs or videos showing the condition of the mug or other purchased product.

• Photographs showing any visible cracks, chips, breakage, or other defects.

• Your order number and relevant order details.

Providing complete and clear information helps us evaluate your request more quickly. The 48-hour reporting period is intended to facilitate prompt review and does not limit any rights you may have under applicable law.

4. RETURN & REFUND PROCESS

If you believe your order qualifies for a return or refund, please follow these steps:

1. Contact our customer service team at [email protected].

2. Provide your order number and a description of the issue.

3. Submit any requested photographs, videos, or other supporting information.

4. Our team will review your request and notify you of the outcome.

5. If your return is approved, we will provide instructions regarding the return process and shipping arrangements.

Please do not send products back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

5. REFUND ARRANGEMENT

If your refund request is approved, the applicable refund will generally be issued to the original payment method used for the purchase.

Once we have processed the refund, it may take approximately 7–10 business days for the funds to appear in your account, depending on your payment provider or financial institution.

The actual processing time may vary. We cannot guarantee the exact date on which your bank or payment provider will make the funds available.

6. CUSTOMER RESPONSIBILITIES

Customers are responsible for reviewing their orders and shipping information carefully.

Please inspect your package and products promptly after delivery.

Customers may be responsible for costs or losses resulting from:

• Providing an incorrect or incomplete shipping address.

• Refusing or failing to accept delivery.

• Failing to collect a package within the applicable carrier's holding period.

• Damage caused by improper use, handling, cleaning, or care.

• Returns made without prior authorization.

We recommend keeping the original packaging and shipping information until you have confirmed that your order is satisfactory.

Where a product is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law, this section does not limit your legal rights.

7. NON-RETURNABLE SITUATIONS

Unless otherwise required by applicable law, returns or refunds may not be accepted for:

• Products that have been used or washed.

• Products damaged through improper use or care.

• Products altered or modified by the customer.

• Products damaged after delivery due to customer handling.

• Requests based solely on personal preference.

• Items returned without prior authorization.

Nothing in this policy excludes or restricts any consumer rights that cannot legally be excluded or restricted.

8. POLICY UPDATES

We reserve the right to modify, update, or revise this Return & Refund Policy from time to time, subject to applicable law.

Any revised terms will be published on mymoonworld.com and will become effective when posted unless otherwise stated.

Updates to this policy will not affect rights or obligations that have already accrued where applicable law provides otherwise.

9. CONTACT US

If you have any questions regarding returns, refunds, damaged products, incorrect orders, or other after-sales matters, please contact us:

Company Name: CERAMICO LLC

Website: mymoonworld.com

Business Address:

4836 MCCALL LN
PANAMA CITY, FL 32404
United States

Customer Service Email:

[email protected]

For faster assistance, please include your order number and a clear description of your concern in your message.